quick answer

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Write a 175- to 265-word response to the following question:

  • Why is it important for health care managers to have strong conflict management skills? Provide examples.

Conflict Management and Collaboration

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Assignment Content

  1. Consider the following scenario:

    The patient access staff at an internal medicine practice are discussing a significant trend of no-show and canceled appointments. One receptionist stated that she was told by the coordinator to never schedule patients who call for same day appointments unless it is an emergency, such as medication reactions, so patients would value their appointments and discourage them from not showing up or canceling. The coordinator also indicated that the change was approved by the CEO. A receptionist became emotional and stated, “This is not right. We are here to help patients. Your plan does not seem to be working, and I think we should try something else.”

    The coordinator then asked the staff how the patient recall list and the confirmation of appointments were managed. At this point, another receptionist indicated she thought the patient contact software was not working correctly. It was displaying confirmation icons for scheduled patients, but a few patients called to confirm their appointments on their own. She said, “We need to do something about this now and stop talking about it. I reported my suspicion several times to management but nothing was checked. I think patients calling to confirm their appointments is proof that the software does not work correctly.”

    The coordinator continued to ignore the direct statements of the staff. Instead, she suggested she would study the relationship between patient gender, age, payer, and date appointments were set to determine if there were any patterns. “It’s about time you become involved in the solution,” a scheduler said. “Okay,” the coordinator said, “I am trying to solve this dilemma. We will accomplish nothing by complaining.” The first receptionist replied, “We will never solve the problem if you do not process our input.”

    The coordinator smiled politely and nodded in agreement. In addition, everyone agreed that the data she would study could be helpful as a starting point. The coordinator further indicated she would have IT investigate issues with the patient contact software. A few days later, the coordinator met with all of the staff and shared her findings. Her finding revealed there was no relationship between date scheduled and canceled appointments or no-shows. She also indicated that IT found 893 patient portal messages unopened. The messages included requests to reschedule and text replies to cancel.

    The group developed a consensus to follow the original scheduling protocol, which was patients are scheduled on a first call basis and the artificial barrier of two weeks was terminated. The coordinator accepted responsibility for the lack of follow-up on patient messages, but then assigned another scheduler the daily task of checking and responding to messages. The coordinator thanked everyone for their feedback, ideas, and support. She quipped, “Emotions are okay. Passion should be evident in all of us every day.”

    Write a 350- to 700-word paper in which you:

    • Describe the type of conflict illustrated in the scenario.
    • Identify strategies the manager could use to resolve the conflict between the team members to create a supportive climate again.
    • Explain how the defensive climate created by the conflict will affect the workplace relationship between team members.
    • Explain how the manager can measure the performance of the team. How can he or she determine if they are progressing or meeting their objectives?

  • Cite your resources and format your paper according in to APA guidelines.

Case Analysis

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Read the case “Cutting the Budget of the Harristown Family Service” in Appendix 5 of the Grobman textbook (pp. 421-428) and write a 4-6-page case analysis addressing the seven discussion questions 

link for the case: 3 pages

 https://www.socialworker.com/nonprofit/management/The-nonprofit-management-casebook-cutting-the-budget-of-the-harristown-family-service/

 You will use the Q& A format for this case analysis, and keep in mind that you need to elaborate your answers, which means that I expect your answer to each question to be at least a paragraph and not a short sentence or bullet points.

The case analysis should be double-spaced, in a 12-point Times New Roman font, and with 1-inch margin.

The grade for this case study assignment is based on the originality, insightfulness, and overall quality of your analyses. Other factors in your grade are (1) adherence to any guidelines distributed in class; (2) style, grammar, reference of the paper; and (3) your ability to express critical thinking.

Questions:

1. Make a list of the serious suggestions made for increasing income and cutting expenses mentioned in this meeting. What are the benefits and limitations of each?

2. Had you been in this meeting, what other suggestions might you have offered?

3. For the most part, Sarah handled Sean’s inappropriate comments by simply ignoring him. What message did that send to the others in the meeting? How would you have handled someone like Sean?

4. Was it appropriate to have every staff member in the room to discuss what strategies might be employed to close the budget deficit? What are the costs and benefits of doing this rather than simply having professional staff hammer out the recommendations it will make to the board?

5. When an organization is in crisis, how much information should be shared with all staff members who might be affected by management decisions? Under what conditions might it be considered ethical for organizational leadership not to be completely honest with staff?

6. What are the pros and cons of HFS considering applying for grants that are “not quite consistent with our core mission”?

7. Discuss the costs and benefits of accepting or seeking donations from convicted felons.

Rationality Test

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1) Complete rationality test (see attached word document) 

2) Write a 4 page paper examining and explaining your rationality test results. Make sure to comply with the grading rubric provided. The required page count does not include the title page or table of contents. Hint: The table of contents should include the four topics in the grading rubric.

Must see attached word document for instructions and must follow grading rubric for section titles and what each section is about

Due Thursday November 5, 2020 @ 6pm EST 

ODC 5.2

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Primary Task Response: Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear,and use examples to reinforce your ideas. 

Based upon the course readings, supplementary materials, and your own literature search via the CTU online library, create the following:

  • Make a simple Excel spreadsheet for your project that contains a proposed time line and budget. This will be attached to your final Organizational Change Action Plan.
  • Provide at   least 2 scholarly resources to support your response. 

Use the LIBRARY or the MGMT Doctoral Library for help.

PAD540 W5

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What are the inside-out and outside-in forces that prompt democratic initiation? Which do you think are most important for triggering democratization and why?

mgmt 5ip

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Library Research Assignment 5-7 PAGES

  • Select two  leadership theories discussed in this course and give a brief summary of  the findings in your research. 
  • Provide a critical analysis of scholarly works on this theory (use at least 3–5 scholarly works). 
  • Identify conflicts or criticism of the theories found in your work. 
  • Determine  if there are gaps in the literature and propose the potential for further scholarly research topics. 
  • Compare and contrast different perspectives on the theories. 
  • Summarize  your own perspective on the theories. 

Use APA format for your literature review.

Discussion Question 1 week 5

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Please respond to the following:

  • Compare and contrast the major similarities and differences between tacit and explicit knowledge. Then, determine the two most effective and the two most ineffective dissemination mechanisms in a virtual learning environment for each type of knowledge. Justify your response.

MGMT5/2

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  PLEASE READ THE ASSIGNMENT CAREFULLY!

350-500 WORDS

There have been effective female corporate leaders like Sheryl Sandberg, Meg Whitman, Phebe Novakovic, Ursula Burns, Indra Nooyi, and Ellen Kullman. However, women currently hold 4.6% of chief executive officer (CEO) positions; 16.9% of board seats; and 14.6% of executive positions (Catalyst, 2014). Discuss the following:

  • Do you   think there is a glass ceiling for women leaders? How would you explain the gender gap for women? Justify and support your answer with data and scholarly references. 
  • Identify a well-known past or present woman (someone your classmates could find historical information about) that you would consider a great leader. 
    • Identify 5 qualities that make her a great leader. Are those qualities unique to her being a female? 
    • Review some decisions made by her and discuss whether you think those decisions would have been the same if a male was in that role. 
  • When you review the profiles of female world leaders like former Prime Minister Benazir Bhutto of Pakistan, Gro Marlem Brundtland of Norway; and President Dilma Rousseff of Brazil, do you see differences in external perceptions, pressures, and reactions because they are female leaders? If yes, how do  you account for these differences? If no, what evidence do you have that they are treated the same as male leaders? 

Please support your responses with appropriate data and research. 

Reference: Catalyst. (2014, March 3). U.S. women in business pyramid. Retrieved from http://www.catalyst.org/knowledge/us-women-business-0

create report & Powerpoint presentation on winery assignment

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Powerpoint presentation on winery 

https://www.spellwine.com/