I need 300 words for this discussion post. follow the instruction in the file

 It consists of two parts:

Part 1:

Complete the INCA survey and develop a one-page reflection summarizing your ideas.
Part 2:

Select 3 critical incidents and analyze them. Frame your analyses of each incident using the dimensions from the INCA survey. Your analysis should contain at least three scholarly references that pertain directly to the incident. Your analysis should be complete and supported by the literature not an opinion.

Complete both parts in a formal written paper using APA format. Use headings to mark each part: Part 1 and Part 2. Use subheadings to indicate the discussion of each critical incident. Please review the requirements for all written assignments on page 3 of the syllabus. You should also review the course rubric for a breakdown of the assignment scoring.

Include a chart or graph to support your written analysis. Just be sure to explain the information presented in the chart or graph.

INCA is an acronym for Intercultural Competency Assessment. The purpose of the INCA survey is for you to examine your intercultural awareness and assess your cultural sensitivity. This activity is designed to help you become aware of your own attitude towards cultural diversity. The dimensions of cultural competence measured by the INCA survey are:1) Tolerance of ambiguity, 2) Behavioral flexibility, 3) Communicative awareness, 4) Knowledge discovery, 5) Respect for Otherness, and 6) Empathy.

NOTE: This project and the instrument created was funded by the Council of Europe and the Leonardo da Vinci II Program.  You can read more about this project, if you are interested, here:

https://ec.europa.eu/migrant-integration/librarydoc/the-inca-project-intercultural-competence-assessment

Directions: Complete all of the INCA Survey questions. When you are done, use the INCA survey student manual to help you analyze your results. Read about the different dimensions of intercultural competency and what they mean. 

Of all of the different types of essay types (comparison/contrast, persuasive, argumentative, and division) which type do you prefer to write? Why? Which is the type you least prefer to write? Why?

2 Pages

APA format

IDT 8121

Behavioral Objectives

At the appropriate time during the course, a set of clear objectives for the final product will be required. These objectives will be measurable and directly related to what the design plan is proposing to accomplish.

Objectives will include the conditions under which learning will occur, the specific behaviors that learners will demonstrate, and the level of expectations that indicate success

Only 3 objectives are required. Explain your objectives

1. Project Title
2. Project Instructional Designer      (contact information; DBA)
3. Objective(s)

Given ___instruction (the teaching materials and other conditions under which learning will occur)______________________

SWOSDOC Naval and USMC Ensigns and Second Lieutenants will ____________behavior_(what learners will do, and when and how)__

according to_____standard_(how well learners must perform)__.

1. References

Assignment Content

1. Consider the following scenario:

   The patient access staff at an internal medicine practice are discussing a significant trend of no-show and canceled appointments. One receptionist stated that she was told by the coordinator to never schedule patients who call for same day appointments unless it is an emergency, such as medication reactions, so patients would value their appointments and discourage them from not showing up or canceling. The coordinator also indicated that the change was approved by the CEO. A receptionist became emotional and stated, “This is not right. We are here to help patients. Your plan does not seem to be working, and I think we should try something else.”

   The coordinator then asked the staff how the patient recall list and the confirmation of appointments were managed. At this point, another receptionist indicated she thought the patient contact software was not working correctly. It was displaying confirmation icons for scheduled patients, but a few patients called to confirm their appointments on their own. She said, “We need to do something about this now and stop talking about it. I reported my suspicion several times to management but nothing was checked. I think patients calling to confirm their appointments is proof that the software does not work correctly.”

   The coordinator continued to ignore the direct statements of the staff. Instead, she suggested she would study the relationship between patient gender, age, payer, and date appointments were set to determine if there were any patterns. “It’s about time you become involved in the solution,” a scheduler said. “Okay,” the coordinator said, “I am trying to solve this dilemma. We will accomplish nothing by complaining.” The first receptionist replied, “We will never solve the problem if you do not process our input.”

   The coordinator smiled politely and nodded in agreement. In addition, everyone agreed that the data she would study could be helpful as a starting point. The coordinator further indicated she would have IT investigate issues with the patient contact software. A few days later, the coordinator met with all of the staff and shared her findings. Her finding revealed there was no relationship between date scheduled and canceled appointments or no-shows. She also indicated that IT found 893 patient portal messages unopened. The messages included requests to reschedule and text replies to cancel.

   The group developed a consensus to follow the original scheduling protocol, which was patients are scheduled on a first call basis and the artificial barrier of two weeks was terminated. The coordinator accepted responsibility for the lack of follow-up on patient messages, but then assigned another scheduler the daily task of checking and responding to messages. The coordinator thanked everyone for their feedback, ideas, and support. She quipped, “Emotions are okay. Passion should be evident in all of us every day.”

   Write a 350- to 700-word paper in which you:

   • Describe the type of conflict illustrated in the scenario.
   • Identify strategies the manager could use to resolve the conflict between the team members to create a supportive climate again.
   • Explain how the defensive climate created by the conflict will affect the workplace relationship between team members.
   • Explain how the manager can measure the performance of the team. How can he or she determine if they are progressing or meeting their objectives?

• Cite your resources and format your paper according in to APA guidelines.