HRM671 LEARNING THEORIES AND TECHNOLOGY

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 3 PAGES 

INTRODUCTION, BODY, AND CONCLUSION

Beau Street Runners, Ltd.

Beau Street Runners, Ltd (BSR) is a courier service with headquarter on Beau Street in a first-tier suburb of a megalopolis severing four co-joined big cities with many different ethiccommunities and massive transportation grids. BSR provides cabs, bicycles, vans and armored trucks for moving important packages between businesses in the various cities and surrounding suburbs (approx. 125 miles along a waterfront and 100 miles wide edging into foothills) in a “northern” climate with significant weather variations.

Obviously, security is an issue for BSR. Currently, they provide training programs on personal security and on the BSR’s standards for securing packages. Their standards are being met in all areas except customer service. Since customer service is about relationship building between customer and the runner, it may be challenging to build a learning solution that satisfies the need. However, your contact at BSR believes that their Runners are their ultimate image. Therefore, this customer problem needs to be fixed and they will do anything at all to fix it.

You have been hired to build a low-tech training solution for these associates. Based on the information below, what are the key cognitive issues, and memory/attention factors that you will consider in your designs? Based on that analysis of the essential learning needs, what learning theories and technologies would be most likely to meet the need? Explain your reasoning and support your opinions in a 2-3 page paper using APA format.
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BSR Runners:

· Age: 18-28 (average age 31)

· Gender: 68% are male; 32% are female

· Type of work:

· 35% are bicyclists specializing in very small packages of less than $500 value

· 15% are cab drivers

· 17.5% are van drivers

· 18.5% are truck drivers

· 13% are special-agents working only with highly insured packages ($100K plus) and special projects that may require days or weeks (e.g., moving museum pieces)

· 80% of the bicyclists indicate that this is first full-time job

· 25% of all employees indicate that this is a part-time second job

· 79% indicate that they have earned a Brown Belt or higher in at least one martial art while the rest indicate that they attend martial arts training

· Special agents earn more than $100k a year and the other runners are unaware that such agents exist

· When surveyed about the work bicyclists Runners indicated that:

· They enjoy the challenges of navigating the multi-city transportation grid but also find it stressful

· Carry a PDA with GPS, phone, internet and carry technology for tracking and managing packages and signatures from those accepting packages

· They are only paid when they work, so they have no “down time” in which to take training

· They enjoy physical aspects of the job and the high-alert energy they must maintain to stay secure and keep their packages secure.

· Extreme weather was their greatest hazard (after traffic) with winter days reaching into the -10 degree range regularly and summer days often near or over 100 degrees.

· A tally of the last 100 customer service complaints show that:

· 5:8 customers indicated that their courier was “curt” and “uncooperative”

· 3:10 customers indicated that their courier was unable to explain why their package arrived late

· 7:20 indicated that pick-up courier “scared them”, when asked for further information they said the following about individuals in various roles:

· The bicyclist courier’s looked weird and scary – like a cross between street people and a terrorist.

· The cab driver was foreign and didn’t seem to understand me

· The van driver or armored truck drivers and assistants had shifty eyes… always checking around them, I felt like they were waiting for someone to pop out from behind me and attach them.

Your paper should reflect scholarly writing and current APA standards. Please include citations to support your ideas.

Unit VI Assignment

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Instructions

Your task is to offer a detailed critique of a peer-reviewed article, which you can locate in the CSU Online Library. The article must be related to international marketing.

In your critique, address the following questions:

  • What are the main points and arguments of the author(s)?
  • What is your opinion of the article?
  • How can the points and arguments of the author(s) be applied to the lesson in this unit? (Some examples include the marketing mix, marketing orientation, and organizational structure.)

The critique should be a minimum of two pages in length in APA style; however, a title page, a running head, and an abstract are not required. Be sure to cite and reference all quoted or paraphrased material appropriately in APA style.

Organizational Development

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How would you answer this question in the attachment?

Unit VI Journal

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Instructions

The unit lesson explains five international marketing philosophies. Which orientation mostly applies to Maytag’s washers and dryers? Explain why.

Your journal entry must be at least 200 words. No references or citations are necessary.

Unit V Assessment

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QUESTION 1

Discuss the risks that an international fast food restaurant, such as Subway, would have by operating abroad rather than just domestically. Include at least two factors or policies, and explain the impact of each.

Your response should be at least 400 words in length.

QUESTION 2

Assume that the corporation you work for is having trouble with a partner in a new foreign market. Discuss the various problems of collaborative arrangements that might be occurring. Be sure to explain the impact of each problem that you use.

Your response should be at least 400 words in length.

Unit V journal

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 Describe a couple of products in your household that have been imported. Could a domestically made product have filled the need just as well? Can you describe any services that you use as being imported? 

unit IV assignment

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Part 2 on attachment

5 pages – Management & Leadership of Organizations

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You are the president of XYZ Manufacturing company. You have recently learned about the following issue:

A month ago, the company’s general manager (GM) told one of the line managers to produce an extra 15,000 units of a product so that there would be inventory in stock for the next time the item is ordered. Last week, the GM scolded the line manager for having 15,000 units of the item in stock. The GM told the line manager that producing excess inventory costs the company money and should never be done. The GM then puts the line manager on a performance plan. This is not the first time you have heard about the GM telling an employee to do one thing only to criticize him or her for doing it later.

This employee feels very frustrated by this, but does not want to make a formal complaint because she has seen other employees lose their jobs or get demoted for questioning the GM.

Create an outline that proposes a leadership solution to this issue. The outline should address the following:

  • How      the culture of the organization contributed to this issue
  • How      the structure of the organization contributed to this issue
  • A      plan to change organizational culture while maintaining the current      structure of the organization
  • A      coaching plan to help the general manager change this behavior and improve      his leadership skills

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title      page: Remember the running head. The title      should be in all capitals.
  • Length: 5      pages
  • Abstract: This      is a summary of your paper, not an introduction. Begin writing in third      person.
  • Body: This      begins on the page following the title page and abstract page and must be      double-spaced (be careful not to triple- or quadruple-space between      paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier      in regular black type. Do not use color, bold type, or italics, except as      required for APA-level headings and references. The deliverable length of      the body of your paper for this assignment is 5 pages. In-body academic      citations to support your decisions and analysis are required. A variety      of academic sources is encouraged.
  • Reference      page: References that align with your      in-body academic sources are listed on the final page of your paper. The      references must be in APA format using appropriate spacing, hanging      indent, italics, and uppercase and lowercase usage as appropriate for the      type of resource used. Remember, the Reference page is not a bibliography      but a further listing of the abbreviated in-body citations used in the      paper. Every referenced item must have a corresponding in-body citation.

hrmt

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 why is it important for HR Management to transform from an administrative and operational function to a strategic partner? Provide a brief history of the HR function  and research regarding a specific organization of your choice that has successfully made this transition to support your ideas, arguments, and opinions. Format your work in proper APA format, include a cover page, an abstract, an introduction and a labeled conclusion in accordance with the course rubric, a minimum of five (5) FULL pages of written content, and a references section. Double-space all work and cite all listed references properly in text in accordance with the 7th edition of the APA manual. 

Management

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Ask me for the textbook chapters!!!